Frequently asked questions

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shipping & Delivery

1. Do you ship to my location?

We currently ship exclusively to the contiguous United States. Shipping services are not available for Hawaii, Alaska, Las Vegas, and all U.S. overseas territories and islands.
2. How long will I receive my order?

All orders are shipped within 48 hours. Standard domestic delivery takes 2 to 7 business days across the United States.
3. How is shipping cost calculated? Do you offer free shipping?

Shipping fees are calculated and displayed in real time at checkout. Free shipping is offered on selected items.
4. Will I get a tracking number after shipment?

A valid tracking number will be automatically updated once your order ships. You can track your delivery status anytime via your order dashboard.
5. How fast do you process and ship orders?

All orders undergo processing, packaging and shipment within 24 to 48 hours after purchase.
6. Do you ship to other countries?

Domestic shipping within the United States only. International shipping is currently unavailable.
7. Can I schedule a specific delivery time?

We are unable to schedule exact delivery time slots. You may contact your local courier to adjust your delivery arrangement if needed.
8. What if my package is lost or delayed?

If your tracking information remains unchanged for over 120 hours, we will provide a free reshipment. If your order fails to deliver within 15 business days, you are entitled to a full refund.

Products & Inventory

1. Are your products safe for kids and pets?

Our mild, non-irritating formulas are safe for household use around children and pets when applied correctly. To prevent accidental ingestion or direct contact, please store the products out of reach of kids and pets and follow all usage guidelines strictly.
2. Where can I check the full ingredient list?

Full ingredient lists are clearly printed on all product packaging for complete transparency and verification.
3. Are items in stock? When will out-of-stock items be restocked?

All purchasable items on our website are in stock and available for immediate shipment. Out-of-stock products are typically restocked within 30 days.
4. Do you offer sample or travel sizes?

We offer mini and travel-sized options for selected items. You may test the smaller version first before purchasing the full-size product.
5. What is the product shelf life?

The shelf life and expiration date are clearly marked on each product package.
6. What are the differences between different product styles?

Each product features unique cleaning functions, fragrances and applicable scenarios. Please refer to individual product pages for detailed feature comparisons.
7. How do I use the products and what are the precautions?

Please refer to product pages and package instructions for detailed usage steps, applicable ranges and safety precautions.
8. Are your products eco-friendly and biodegradable?

Most of our products adopt eco-friendly, biodegradable formulas to reduce household environmental impact. Specific specifications are available on product detail pages.

Returns, Refunds & After-sales

1. What is your return and refund policy?

We offer a 30-day quality guarantee for defective products and a 7-day hassle-free return & refund policy to protect customer rights.
2. What should I do if my item arrives damaged or defective?

If you receive damaged, leaking or defective items, please contact our support team within 30 days after delivery to apply for a return or exchange, or refuse the package upon arrival.
3. How long does a refund take to process?

After we receive and inspect your returned items, refunds will be processed and credited to your original payment method within 2 business days.
4. Who covers the return shipping fee?

Return shipping fees are covered by us for quality issues or transit damage. Returns requested for personal reasons are at the customer’s own expense.
5. Can I return or exchange opened items?

One-time product exchange is available for eligible usage-related issues within 30 days of delivery.
6. Can I get a refund if I am unsatisfied with the product effect?

If you are unsatisfied with the product performance, please contact our support team. We will negotiate a partial refund or provide other reasonable after-sales solutions.

Orders & Payments

1. What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay and other mainstream payment methods, as displayed at checkout.
2. Can I modify or cancel my order after placement?

Orders can be modified or canceled free of charge within 6 hours after placement. Orders beyond this window have entered the shipping process and cannot be adjusted or canceled.
3. I did not receive my order confirmation email.

Please check your spam or junk folder first. If you still cannot locate the confirmation email, contact our support team to resend it.
4. What should I do with payment failure or duplicate charges?

Failed payments will not be charged. In case of duplicate deductions caused by system errors, please contact us immediately. We will verify the issue and refund the extra amount via your original payment channel.
5. Can I combine multiple orders for shipment?

Yes. You may contact our customer service to request order combination before your orders are shipped.
6. How do I check my order history?

Log in to your account to view all historical orders, tracking records and after-sales details in your order dashboard.

Wholesale & Business Cooperation

1. Do you offer wholesale and bulk pricing?

As a direct factory brand, we support bulk purchasing and long-term wholesale cooperation. Feel free to contact us via official email for exclusive quotations.
2. Do you accept influencer and brand collaborations?

We welcome business collaborations with overseas influencers, content creators and brand partners. Please contact our official email for cooperation inquiries.
3. Are there discounts for bulk purchases?

Tiered discount policies are available for bulk orders, with greater discounts for larger purchases. Contact our team for a custom quotation before ordering.
4. Do you support custom packaging and OEM/ODM services?

We provide one-stop factory customization services, including OEM, ODM, private labeling and custom packaging to meet diverse bulk cooperation needs.
5. Can you provide product materials and marketing assets?

We provide official high-definition product images, parameter documents and marketing asset packages for cooperative clients. Contact our support team to obtain relevant materials.

Other Inquiries

1. How can I contact customer support?

You can reach our professional support team via our official email: support@herbangelclean.com
2. Do you have membership rewards or coupon activities?

Membership benefits, point rules, coupons and limited-time promotions are updated in real time on our official website.
3. Can I get an invoice or purchase receipt?

We provide official purchase receipts and invoices upon customer request.
4. Are your products safety tested and certified?

All products have passed professional safety tests and comply with official safety standards of both manufacturing and selling countries. Test reports are available for verification.